Service

Pre-sales Consultation

• Multi-line cutting machine

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  *This document is applicable for the application form designed for rapid demand matching and confirmation of non - standard machinery.

  *Please fill in your requirements in the following table for reference only.

  
  

  ITEM	PARAMETER	REMARK
  1)	PRODUCT MATERIAL	For example, single - crystal silicon, polycrystalline silicon, ceramics, sapphire, etc.
  2)	PRODUCT DIMENSION	This dimension pertains to the material prior to cutting (Length × Width × Height)
  3)	PRODUCT DIMENSION	This dimension refers to the material after cutting (Length × Width × Height)
  4)	INGOT SHAPE	The shape of the raw material, such as cylinder, cuboid, or others
  5)	PRODUCT THICKNESS	The thickness of mass - produced pieces (in micrometers)
  6)	CUTTING METHOD	Diamond wire saw or slurry cutting (Applicable for cutting surfaces with high - quality requirements, like monocrystalline silicon semiconductor materials demanding a finer surface finish, which can reduce polishing and grinding processes)
  7)	HANDLING METHOD	Is it feasible to simply boil the material after cutting in boiling water to remove the adhesive?
  8)	WARPAGE	The required tolerance range for warpage
  9)	CURVATURE	The degree of bending after the cutting process is completed
  10)	TOPOGRAPHY	Requirements for the surface after cutting
  11)	PRODUCT USAGE AND APPLICATION SCENARIO	What field or specific production process will you mainly use this product for?
  12)	BUDGET RANGE	What is your approximate budget for this product?
  13)	COMPATIBILITY WITH EXISTING EQUIPMENT	Does your product need to be used in conjunction with specific equipment? Can you provide us with relevant information about your existing equipment?
  14)	ENVIRONMENTAL REQUIREMENTS	Do you have specific requirements for the environmental performance of the product, such as whether it needs to meet relevant environmental protection standards?

• Cleaning machine

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  Category	Specific Questions
  Cleaning Object	What are the main workpieces or products to be cleaned? What are their materials, shapes, dimensions, and weights?
  Dirt/Soil Condition	What type of contaminants or dirt is present on the workpieces? How strongly is the dirt adhered?
  Cleaning Volume and Cleanliness	What is the estimated cleaning volume (i.e., the size of the cleaning batch)? What cleanliness standard should be achieved after cleaning?
  Installation Space	What are the available dimensions (length, width, height) for installing the cleaning machine?
  Utilities Supply (Water, Electricity, Compressed Air)	What are the on-site electrical specifications (voltage and current) and water parameters (pressure and flow rate)? What are the pressure and flow rate specifications for compressed air?
  Cleaning Process	Is there an existing cleaning procedure? Is it necessary to add cleaning agents, and if so, what type is required? Is a multi-station cleaning function required, and if so, how many stations?
  Drying Method	Are there any special requirements for the drying process after cleaning? Do the workpieces have any temperature sensitivity or special requirements?
  Level of Automation	Should the cleaning machine be manual, semi-automatic, or fully automated? Is remote monitoring or data logging functionality needed?
  Budget	What is the budget range for this industrial cleaning machine purchase?
  Customization Requirements	Are there any special customization needs (e.g., in terms of appearance or functional design)?
  Past Experience	What issues or challenges have been encountered with industrial cleaning machines in the past?

• Automatic loading and unloading

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  Category	Specific Questions
  Customer Basics	Full company name, registered address? Information of the main person in charge?
  Kiln Parameters	External dimensions, internal effective space, operating temperature, heating method, heating and cooling rates?
  Graphite Billet Situation	Shape, dimensions, weight, material?
  Production Planning	Production per hour, per day, per month, production fluctuations and future growth plans?
  Existing Equipment	Details of existing equipment and current automation status, automation levels in handling, transportation, and process connection?
  Supporting Equipment	Planned supporting equipment and related requirements, expectations for connection with loading and unloading equipment?
  Automation Expectations	Overall automation level, special functions and connection methods in handling, transportation, and between processes?
  Processing Technology	Complete processing flow, special process requirements, material transfer methods and storage needs?
  Budget and Procurement	Procurement budget, start time, delivery and acceptance time nodes?
  Special Requirements	Customization requirements, integration requirements with management systems, expectations for operation and maintenance convenience, past experience in purchasing non - standard equipment and improvement expectations?

• SI System Integration

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  Category	Specific Questions
  Basic Customer Information	Company Name
  Basic Customer Information	Company's Registered Address (Please indicate the country/region)
  Basic Customer Information	Main Operating Regions (Please list if there are multiple)
  Basic Customer Information	Contact Person's Name
  Basic Customer Information	Contact Person's Position
  Basic Customer Information	Contact Telephone Number (Please indicate the country code)
  Basic Customer Information	E-mail Address
  Basic Customer Information	Commonly Used Communication Language
  Project Background	Project Name
  Project Background	Does the project involve business integration across multiple countries or regions?
  Business Status	What are the main business systems currently in use, and what functions does each system undertake (including their usage in different regions)?
  Project Expectations	What specific goals do you expect to achieve through this system integration and automation project, such as improving production efficiency, reducing labor costs, etc.? Please rank them by importance
  Project Expectations	What kind of expectations do you have for the degree of automation of the new system, such as full - process automation or partial - link automation?
  Technical Preferences	Do you have a preference for a specific technical architecture, development language, or database?
  Technical Preferences	Are there any existing technical facilities or software that must be compatible (including special systems used in different regions)?
  Technical Preferences	What requirements do you have for the stability and performance of the system in different network environments (cross - border networks)?
  Budget and Time	What is the approximate budget range of the project (Please indicate the currency)?
  Budget and Time	Estimated project start time (Considering the impact of time differences in different regions)
  Budget and Time	Expected project completion time node (Are there phased delivery requirements)?
  Regulations and Compliance	Which countries or regions' regulations and compliance requirements does the project involve (such as data protection laws, industry regulatory regulations, etc.)?
  Regulations and Compliance	Are there any specific security standards or certification requirements (internationally recognized or region - specific)?
  Others	Do you have any other special requirements or concerns (such as the impact of cultural differences on system usage)?